Our outstanding client service, competitive rates, and skilled consultants are among the many reasons why clients select Phoenix as their support provider.

 

Service Delivery Models

We understand that every organization has unique support requirements. Thus, our support services are offered via the following distinct service delivery models:
  • Full or Partial Application Support
    • Onsite
    • Offsite
  • On-Demand
    • As needed
    • Bucket-of-hours

 

Prior to entering into a formal application management arrangement, we will assess your functional, technical, and business environment to develop a customized support program tailored to your organization.

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Our portfolio of SAP Support services includes the following:

  • SAP Support Break/Fix Services
  • SAP Enhancement Services
  • SAP Support Pack Application and Testing (including Support Pack Research, Analysis, and Recommendations)
  • SAP Component Configuration and Upgrades
  • SAP Application Troubleshooting
  • Basis Support Services
  • OSS Note Research and Application
  • Analytics and Reporting Development
  • Enhancements, Forms, Interfaces, EDI/IDoc Development
  • Workflow Development and Enhancement
  • BI/BW/BO Data Modeling/Reports/Queries/Extractors
  • Budget Development
  • Business Process Improvement Reviews
  • Master Data Services Integration
  • Regression Testing and Knowledge Transfer
  • Solution Manager Configuration and Monitoring

These services represent only a fraction of what we offer. Feel free to Contact Us to discuss what type of SAP support services would best fit your organization.