Thinking about Customer Experience? Then think IoT
I was blown away watching this video explaining Internet of Things (IoT), and how the city of Buenos Aires uses IoT to help prevent city floods. It’s a real-life example! So rather than flood your mind with explanatory text, for a change I’m going to let the video do the talking this time!
The Future of Business Has Feelings
When was the last time you bought something? Let’s travel back in time to that buying experience. Try to remember the ‘why’ behind that buying decision… Was it because you trusted the seller? Was it because you saw value? Was it because you had a sense of fulfilment?
Are You Ready for the Experience Economy?
Instead of every Tuesday bringing you the Tuesday Thoughts blog, I will now share Tuesday Watch — a quick video on technology trends, innovation, cutting-edge solutions, and any other subjects we think might be beneficial to you. And if you have suggestions, please feel free to send them to me.
How to Bridge the Experience Gap
Think about the last time you flew. As a customer, did you enjoy the experience, or did you have the real-life equivalent of the Hollywood commuter flight from hell? Many experiences become memorable because they were pleasant and enjoyable; others become memorable because they were miserable and contentious. If your customer experience falls in either of the extreme brackets of ‘memorable’ or ‘poor,’ chances are good you’ve formed
What Stops You Today From Becoming An Intelligent Enterprise
Here is a mind-blowing case study of how Heliotron, a small-to-mid-sized business, is revolutionizing the customer experience and fast becoming an Intelligent Enterprise. What's so unique about Heliotron is that being small didn't deter it from taking some
This Equation Will Solve Your Customer Experience Issues
Believe it or not – in the US alone, about 67% of customers are considered ‘serial switchers.’ Why do they switch? According to a recent study from SAP, most switch due to poor customer experience. Enterprises are waking up to this bitter truth: Instead of prospering customers, they have withering customers!