When was the last time you talked about customer experience?
This week? Today? In the last hour, maybe?
Chances are all the time!
Business is all about delivering the right customer experiences. We relentlessly focus on how important customer experience is from the perspective of winning in the market.
If you observe, disruption defines all experiences. As the contours of the post-pandemic workplace start to come into focus after months of ongoing change, companies around the world are bracing for even more disruption.
Yet we often tend to overlook the importance of experience at workplace.
But according to analysts worldwide, it’s time to put employee experience on the map.
Why? Simply put, human emotions impact customer experience. If your employees are dissatisfied with what they do, it translates all the way to how they interact with customers.
Plugging the gaps
With employee experience gaining prominence in today’s world, it’s important for organizations to proactively explore digital tools and technologies that fix the blind spots in human experience management (HXM).
Start with technologies, like SAP SuccessFactors.
With over 180 million users across 200+ countries and territories, HXM suite lets companies recognize employees for their individual value and motivate them to achieve the heights of performance. Its cloud HCM solutions are designed around EX – what employees need, how they work, and what motivates them.
SAP SuccessFactors is a great starting point for any company that plans use its employee base to expand and cover more market ground.
If you want to know more about HXM and SAP SuccessFactors, write to me.
By: Venkat Nanduri